Who can request a return or exchange?

You can raise a return or exchange request if your order is eligible under the terms below and the request is made within the allowed timeline from the date of delivery.

• Product must be unused, unwashed, and in original condition.
• All original tags, packaging, and invoice should be intact.
• The item must not show signs of wear, perfume, stains, washing, or alteration.
• Approval is subject to product inspection and policy eligibility.

Exchange Policy

We allow exchanges for eligible orders, including size-related requests, subject to stock availability.

• Exchange request must be raised within 7 days of delivery.
• Size exchange is subject to availability of the requested size.
• If the requested size is unavailable, an alternate product or store credit may be offered.
• Exchange requests for damaged, incorrect, or defective items will be prioritized after verification.

Return Policy

Returns are accepted only for eligible cases approved by our support team.

• Wrong item delivered
• Damaged item received
• Manufacturing defect
• Other approved issues after review by our team

To speed up the review, please share order details along with clear images and an unboxing video wherever possible.

Non-Eligible Cases

The following cases are generally not eligible for return or exchange:

• Requests raised after the policy timeline
• Used, washed, damaged, or altered products
• Products without original tags or packaging
• Minor color variation due to lighting or screen settings
• Customized, made-to-order, or final sale items unless defective
• Free gifts, accessories, or promotional items

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or wrong item, please report it within 48 hours of delivery.

• Share your order number
• Share clear photos of the item and packaging
• Share an unboxing video if available
• Our team will verify and guide you with the next steps

Reverse Pickup & Self-Shipping

Reverse pickup may be arranged where service is available. In areas where reverse pickup is unavailable, customers may be asked to self-ship the parcel to the return address provided by our support team.

• Pack the item securely to avoid transit damage.
• Share the courier receipt and tracking details in self-ship cases.
• Approval and reimbursement, if applicable, will be handled as per support review.

Refunds after Return Approval

Refunds are processed only after the returned item is received and passes our quality inspection.

• Approved refunds may be issued to the original payment method or as store credit.
• Processing timelines depend on the payment method and banking partner.
• Shipping, COD, platform, convenience, or gift charges may be non-refundable unless the issue was from our side.
• If a coupon or discount was used, the benefit portion may be adjusted as per the final refund value.

Cancellation Policy

Orders can only be cancelled before they are packed or dispatched.

• Once dispatched, cancellation may not be possible.
• Approved prepaid cancellations are refunded as per normal processing timelines.

How to raise a request

Please keep the following details ready while contacting support:

• Order number
• Registered email address or phone number
• Reason for return or exchange
• Clear photos and videos wherever applicable

Our support team will review the request and confirm the next steps after verification.

Important Note

Melangebox reserves the right to approve or reject any return, exchange, or refund request after reviewing the request, product condition, and policy eligibility.

By placing an order on our website, you agree to the policy terms applicable at the time of purchase.