1. Information We Collect

We may collect the following categories of personal information:

• Name, phone number, email address
• Shipping and billing address
• Order and transaction details
• Device information, IP address, browser type
• Usage data through cookies and analytics tools

2. How We Use Your Information

• To process and deliver your orders
• To provide customer support
• To improve our website and user experience
• To send transactional updates (order, shipping, etc.)
• To run marketing campaigns (only where permitted)
• To comply with legal obligations

3. Legal Basis (India – DPDP Compliance)

We process your personal data based on consent, legitimate business purposes, and compliance with legal obligations under applicable Indian data protection laws. You may withdraw consent at any time by contacting us.

4. Cookies & Tracking Technologies

We use cookies, Meta pixels, and analytics tools to understand user behavior, improve performance, and deliver relevant advertising. You can control cookies through your browser settings.

5. Data Sharing

We may share limited data only with trusted partners such as:

• Payment gateways (e.g., Razorpay, Stripe)
• Logistics and courier partners
• Analytics and marketing platforms
• Government authorities when legally required

We do not sell your personal data.

6. Data Security

Our website is built on a secure modern stack (including Next.js) and protected using industry-standard safeguards such as HTTPS encryption, access controls, and secure infrastructure practices. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain personal information only as long as necessary for order fulfillment, legal compliance, dispute resolution, and legitimate business needs.

8. Your Rights

Under applicable Indian law, you may have the right to:

• Request access to your personal data
• Request correction or update
• Request deletion (subject to legal obligations)
• Withdraw consent where applicable

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

10. Updates to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

Email: hello@melangebox.com
Address: Plot No. 148, Dhanwapur Village, Sector 104, Gurgaon-122001